A fully integrated solution for managing inbound and outbound communication, campaigns and automation within Microsoft Dynamics 365.
Designed for organizations that require reliability, scalability and full control over customer interactions.
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Enterprise contact center platform deployed in production environments across industries
Debt collection, telemarketing, customer service with compliance
Technical support, sales campaigns, customer retention
Policy sales, claims processing, renewal campaigns
Multi-tenant call center software for outsourced operations
Enterprise call center software designed for high-volume operational challenges
Predictive dialer and IVR system handle thousands of daily calls with optimal agent utilization
Eliminate manual dialing. The platform manages outbound campaigns, priorities, and scheduling
Complete CRM data available to agents in real-time during every customer conversation
Real-time monitoring dashboards for campaigns, agent performance, and KPIs
The platform is developed and implemented by BPM Project, a technology company specializing in enterprise solutions and integrations with Dynamics 365. It is based on real-world projects and production environments with high operational requirements.
www.bpmproject.comPlatform Architecture
The platform integrates directly with Dynamics 365 and connects telephony, automation and customer data into a single system.
It enables real-time communication, campaign management and process automation without the need for external tools.
Unified integration layer connecting CRM data with telephony infrastructure for seamless operations.
Everything you need to manage customer communication at scale
Automate outbound campaigns with intelligent dialing and agent optimization.
Build flexible IVR flows for inbound calls with full control and customization.
Automate customer interactions using AI-driven voice scenarios.
Manage outbound campaigns, customer lists and performance in one place.
Provide operators with structured workflows and real-time data.
Track all interactions with full visibility and reporting.
Modular components for complete contact center operations
Automatically dial customer lists and connect answered calls to available agents.
Allow agents to review customer information before initiating calls.
Enable direct calling from Dynamics 365 with full tracking.
Configure inbound call flows and automate routing based on customer input.
Design structured call flows and decision trees for agents.
Manage customer data, campaigns and segmentation efficiently.
Run automated voice campaigns without human agents.
Monitor activity, performance and system usage in real time.
Proven solutions across enterprise verticals
Customer service, collections, notifications and outbound campaigns.
High-volume communication, support and campaign management.
Policy communication, reminders and customer engagement.
Billing notifications, service updates and automated communication.
Scalable call center operations with full control and tracking.
Enterprise-grade infrastructure for reliable operations
Built on Microsoft Dynamics 365 and integrated with SIP/VoIP infrastructure, the platform provides full control over communication processes and data.
Designed for high-load environments with enterprise-grade reliability.
The platform is designed for continuous operation in production environments
Designed for production environments handling large volumes of calls and interactions.
Ensures stability, scalability and full control over system behavior.
Complete visibility into system performance and operations.
Answers to the most common questions about the platform
The platform is a comprehensive contact center management solution integrated with Dynamics 365. It includes an IVR system, predictive dialer, campaign management and real-time monitoring.
The platform connects directly to Dynamics 365 through standard API integrations. All customer data, interaction history and business processes are available to agents in real-time during calls.
The platform supports four modes: Predictive Dialer for maximum efficiency, Preview Dialer for personalized calls, Manual Dialer for full control, and Agentless Dialer for automated campaigns without agents.
The platform has been successfully deployed in banks, telecom companies, insurers, BPO centers and utilities. The architecture allows adaptation to specific business requirements.
You can request a free demonstration through the contact form on the website. Our team will contact you within 1 business day to organize a personalized presentation.
See how the platform works in a real scenario tailored to your business needs.
We will contact you within one business day.