Predictive Dialer predicts when agents will be available and automatically dials the next contact. This maximizes productivity and minimizes wait time.
What It Does
1Automatic prediction of call completion time
2Parallel dialing of multiple numbers
3Intelligent call distribution to available agents
4Automatic filtering of busy lines and invalid numbers
5Dynamic adjustment of dialing speed
6Integration with AMD (Answering Machine Detection)
Benefits
Increases talk time by up to 300%
Reduces wait time between calls
Automatic workload management
Improves campaign efficiency
Full integration with Dynamics 365
Want to learn more?
Contact us for a demonstration of the Predictive Dialer module.