Contact center platform for Dynamics 365 with IVR, dialer, and campaign automation.
Complete solution for inbound and outbound communication through integration of Dynamics 365 and SIP/VoIP infrastructure.
The platform unifies CRM, telephony (SIP/VoIP), IVR, and campaign automation in one system.
Management of inbound and outbound calls
Tracking of customer interactions
Optimization of agent productivity
Everything you need to manage a contact center
Automatic dialing with availability prediction
Interactive voice menus for customers
Full control over all campaigns
Automated messages and campaigns
Visual script editor
Detailed real-time reports
CRM layer with customer data and business logic
Central integration and management
Voice infrastructure and communication
Collection, service, sales
Support, sales, retention
Policies, reminders, claims
Collection, notices, inquiries
Unified Platform - CRM + telephony in one system
Real-time - Live monitoring and management
High Reliability - Redundancy and fault tolerance
Scalability - Grows with your business
Integration - Full synchronization with business processes
Answers to the most common questions about the platform
The platform is a comprehensive contact center management solution integrated with Dynamics 365. It includes an IVR system, predictive dialer, campaign management and real-time monitoring.
The platform connects directly to Dynamics 365 through standard API integrations. All customer data, interaction history and business processes are available to agents in real-time during calls.
The platform supports four modes: Predictive Dialer for maximum efficiency, Preview Dialer for personalized calls, Manual Dialer for full control, and Agentless Dialer for automated campaigns without agents.
The platform has been successfully deployed in banks, telecom companies, insurers, BPO centers and utilities. The architecture allows adaptation to specific business requirements.
You can request a free demonstration through the contact form on the website. Our team will contact you within 1 business day to organize a personalized presentation.