Contact center platform for Dynamics 365 with IVR, dialer, and campaign automation.
Complete solution for inbound and outbound communication through integration of Dynamics 365 and SIP/VoIP infrastructure.
The platform unifies CRM, telephony (SIP/VoIP), IVR, and campaign automation in one system.
Management of inbound and outbound calls
Tracking of customer interactions
Optimization of agent productivity
Everything you need to manage a contact center
Automatic dialing with availability prediction
Interactive voice menus for customers
Full control over all campaigns
Automated messages and campaigns
Visual script editor
Detailed real-time reports
CRM layer with customer data and business logic
Central integration and management
Voice infrastructure and communication
Collection, service, sales
Support, sales, retention
Policies, reminders, claims
Collection, notices, inquiries
Unified Platform - CRM + telephony in one system
Real-time - Live monitoring and management
High Reliability - Redundancy and fault tolerance
Scalability - Grows with your business
Integration - Full synchronization with business processes